Privacy Policy

UnionGrid SolarLLC (“UnionGrid,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit uniongridsolar.com or submit a lead form on our website, on Meta (Facebook or Instagram), or on Google, how we use that information, who we share it with, and the choices you have.

1. Information we collect

We collect two kinds of information: information you give us directly, and information collected automatically when you use our website or interact with our ads.

Information you provide when you fill out a form on our website or a Meta or Google lead form:

• Name
• Phone number
• Email address
• Street address or ZIP code
• Property details you choose to share (roof type, electric bill, timeframe, etc.)
• Any message or notes you send us

Information collected automatically when you visit our website:

• Device, browser, and operating system
• Pages you view, links you click, and time spent on the site
• Approximate location derived from your IP address
• The site or ad that referred you
• Marketing identifiers (utm parameters, gclid, fbclid, msclkid)
• Cookies, pixels, and similar identifiers (see Section 4)

2. How we use your information

We use the information we collect to:

• Contact you about the solar, roofing, battery storage, or financing services you’ve asked about
• Schedule a consultation, site visit, or quote
• Send transactional emails or text messages about your inquiry where you’ve opted in
• Measure how our website and ad campaigns are performing
• Improve our website, services, and customer experience
• Detect and prevent fraud or misuse
• Comply with legal obligations

We do not sell your personal information.

3. How we share your information

We share information only with parties that help us run the business or that we’re required to share with by law:

• Service providers that host our website, deliver our forms, run our analytics, route leads, and send communications on our behalf (for example, Cloudflare, Google, Meta, Formcarry, and our CRM tools).
• Financing partners and lendersif you’ve asked us for help with solar financing — only the information needed to evaluate options.
• Subcontractors and installers who perform the actual installation or service work, where applicable.
• Utilities and government agencies for permitting, interconnection, and incentive paperwork tied to your project.
• Legal and safety when required by law, subpoena, or court order, or to protect rights, safety, or property.
• Business transfers — if UnionGrid is involved in a merger, acquisition, or asset sale, your information may transfer as part of that transaction.

4. Cookies, pixels, and analytics

We use cookies and similar technologies (including pixels and browser local storage) to make the site work, remember your preferences, measure performance, and personalize advertising.

• Google Tag Manager and Google Analytics for site analytics and ad measurement.
• Meta Pixel (Facebook/Instagram) for ad measurement, retargeting, and conversion tracking. The Pixel reports event data to Meta when you submit a form or take other actions on our site.
• Microsoft Advertising tags and click identifiers when you arrive from a Bing ad.
• First-party attribution storagein your browser’s localStorage to remember where you came from (UTM parameters, gclid, fbclid, msclkid) so we can credit the right marketing channel.

You can control or block cookies through your browser settings. You can also opt out of personalized ads from Meta in your Meta Ad Preferences and from Google at adssettings.google.com.

5. Meta lead forms (instant forms)

If you submit a lead form on Facebook or Instagram, Meta will share the information you submitted — typically your name, email, and phone number — with UnionGrid so that we can follow up with you about the service you asked about. Meta’s own privacy policy covers how they collect and store data on their platform. Once we receive the lead from Meta, this Privacy Policy governs how we use the information.

6. Phone calls and text messages

If you give us your phone number on a form, you agree that we may contact you by phone, text message, or pre-recorded message about your inquiry, including using automated technology. Message and data rates may apply. You can reply STOP to any text to opt out at any time. Consent to receive marketing messages is not a condition of any purchase.

7. Data retention

We keep personal information only as long as we need it for the purposes described in this policy, to provide ongoing services, to comply with legal obligations, or to resolve disputes. Inactive leads are typically deleted or anonymized within 36 months.

8. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or storage system is 100% secure, and we can’t guarantee absolute security.

9. Your choices and rights

You can:

• Ask what personal information we have about you
• Ask us to correct or delete it
• Ask us to stop using it for marketing
• Unsubscribe from emails by clicking the link in any email we send
• Reply STOP to opt out of text messages

To make a request, email admin@uniongridsolar.com or call +1 786-449-0102. Residents of California, Colorado, Connecticut, Virginia, Utah, and other states with applicable privacy laws may have additional rights, including the right to know what personal information we hold and the right to delete it. We honor those rights as required by law.

10. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-party links

Our website may link to third-party sites. We’re not responsible for those sites’ privacy practices. Please review their policies before sharing information with them.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective date” above. Material changes will be communicated through the website or other reasonable means.

13. Contact us